Estimated Delivery Timeline

Business days exclude weekends and public holidays. Delivery estimates begin after payment and all order details—including size, color and custom measurements—have been confirmed.

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1. Made-to-Order Production

SposaDresses gowns are individually crafted after an order is confirmed. This allows us to offer standard sizing, custom measurements and selected custom colors.

Production normally takes 10–15 business days. Complex designs, custom requests and peak-season orders may require additional time. If further information is needed, our team will contact you using the email address provided with your order.

2. Shipping and Delivery

We ship internationally using reliable tracked carriers. Depending on the destination and available service, your order may be delivered by DHL, UPS, FedEx or another trusted shipping partner.

Estimated transit time is 5–10 business days after dispatch. Shipping time is separate from production time and may vary depending on the destination, customs processing and local carrier conditions.

3. Shipping Costs

Available shipping methods and charges are displayed at checkout before payment. Any promotional free-shipping offer will be shown automatically when the applicable conditions are met.

4. Rush Orders

Rush production may be available for selected dresses and destinations. Please contact us with the style number, required size, delivery country and event date before placing a rush order. A rush timeline is only confirmed after written approval from our customer service team, and an additional fee may apply.

5. Order Tracking

Once your order has shipped, a confirmation email containing the tracking number will be sent to you. Tracking information may take up to 72 hours to update after dispatch.

Please ensure that your email address is entered correctly and check your spam or junk folder if you do not receive the shipping notification.

6. Customs Duties and Taxes

For orders shipped to the United States, applicable import tariffs are covered by SposaDresses.

For other destinations, customs duties, import taxes or handling fees may be charged by local authorities. These charges are determined by the destination country and are the customer’s responsibility unless otherwise stated at checkout. SposaDresses cannot control or predict local customs charges.

7. Shipping Address

Please review your full name, street address, apartment number, city, postal code, country and telephone number carefully before completing your order.

If you need to correct an address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

8. Delays

Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of customs inspections, severe weather, carrier disruptions, public holidays or other circumstances outside our reasonable control. If we become aware of a significant delay, we will make every reasonable effort to assist you.

9. Lost or Damaged Packages

If your tracking information has not updated for an extended period, or your package appears to be lost, please contact us so we can investigate with the carrier.

If the outer package arrives visibly damaged, photograph the packaging and the dress before discarding anything. Contact us within 7 natural days of delivery and include your order number and clear photographs so that we can review the issue.

10. Planning for Your Event

We recommend ordering as early as possible—preferably at least 6–8 weeks before your event. This provides additional time for production, international delivery and any personal alterations that may be required.

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For return eligibility and instructions, please review our Return & Cancellation Policy.